Business Success Through Service Excellence
The text is aimed at CEOs and all executive management, however the scope of the material will engage the entire organization. The authors identify the key ingredients of service excellence and show how leading companies have achieved success. Each chapter begins with a review of the key components...
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| Main Authors: | , |
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| Format: | Manuscript Book |
| Language: | English |
| Published: |
LONDON
Routledge Taylor & Francis Group
2016
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| Series: | SERVICE EXCELLENCE AWARDS
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| Subjects: | |
| Online Access: | Click Here to View Status and Holdings. |
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Business success through service excellence
Achieving excellence through customer service
Successful Service Operations Management
