Business Success Through Service Excellence
The text is aimed at CEOs and all executive management, however the scope of the material will engage the entire organization. The authors identify the key ingredients of service excellence and show how leading companies have achieved success. Each chapter begins with a review of the key components...
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| Main Authors: | , |
|---|---|
| Format: | Manuscript Book |
| Language: | English |
| Published: |
LONDON
Routledge Taylor & Francis Group
2016
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| Series: | SERVICE EXCELLENCE AWARDS
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| Subjects: | |
| Online Access: | Click Here to View Status and Holdings. |
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| 100 | 1 | # | |a Clark, Moira |e author |
| 245 | 1 | 0 | |a Business Success Through Service Excellence |c Moira Clark and Susan Baker |
| 264 | # | 1 | |a LONDON |b Routledge Taylor & Francis Group |c 2016 |
| 264 | # | 4 | |c ©2004 |
| 300 | # | # | |a xiv, 199 pages : |b illustrations |c 24 cm |
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| 490 | 0 | # | |a SERVICE EXCELLENCE AWARDS |
| 520 | # | # | |a The text is aimed at CEOs and all executive management, however the scope of the material will engage the entire organization. The authors identify the key ingredients of service excellence and show how leading companies have achieved success. Each chapter begins with a review of the key components of service excellence followed by two mini exemplar case studies that highlight how those companies have achieved success in that particular area. |
| 546 | # | # | |a In English |
| 650 | # | 0 | |a Customer services |
| 700 | 1 | # | |a Baker, Susan |d 1958- |e author |
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Business success through service excellence 
Achieving excellence through customer service