Business Success Through Service Excellence
The text is aimed at CEOs and all executive management, however the scope of the material will engage the entire organization. The authors identify the key ingredients of service excellence and show how leading companies have achieved success. Each chapter begins with a review of the key components...
Saved in:
| Main Authors: | , |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
LONDON
Routledge Taylor & Francis Group
2016
|
| Series: | SERVICE EXCELLENCE AWARDS
|
| Subjects: | |
| Online Access: | Click Here to View Status and Holdings. |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
Add Tag MARC
| LEADER | 00000ntm a2200000#i 4501 | ||
|---|---|---|---|
| 001 | wils-800957 | ||
| 005 | 20181191597 | ||
| 006 | a a 1 | ||
| 007 | zz | ||
| 008 | 180521t2004 XXU #g| ##001 ##ENG#D | ||
| 020 | # | # | |a 9781138160095 |q hardback |
| 040 | # | # | |a UKM |b eng |d UiTM |e rda |
| 041 | 0 | # | |h eng |
| 090 | 0 | 0 | |a HF5415.5 |b .C53 2016 |
| 100 | 1 | # | |a Clark, Moira |e author |
| 245 | 1 | 0 | |a Business Success Through Service Excellence |c Moira Clark and Susan Baker |
| 264 | # | 1 | |a LONDON |b Routledge Taylor & Francis Group |c 2016 |
| 264 | # | 4 | |c ©2004 |
| 300 | # | # | |a xiv, 199 pages : |b illustrations |c 24 cm |
| 336 | # | # | |a text |2 rdacontent |
| 337 | # | # | |a unmediated |2 rdamedia |
| 338 | # | # | |a volume |2 rdacarrier |
| 490 | 0 | # | |a SERVICE EXCELLENCE AWARDS |
| 520 | # | # | |a The text is aimed at CEOs and all executive management, however the scope of the material will engage the entire organization. The authors identify the key ingredients of service excellence and show how leading companies have achieved success. Each chapter begins with a review of the key components of service excellence followed by two mini exemplar case studies that highlight how those companies have achieved success in that particular area. |
| 546 | # | # | |a In English |
| 650 | # | 0 | |a Customer services |
| 700 | 1 | # | |a Baker, Susan |d 1958- |e author |
| 856 | 4 | 0 | |z Click Here to View Status and Holdings. |u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=800957 |
| 964 | # | # | |c BOK |d 01 |
Business success through service excellence