Business Success Through Service Excellence

Business Success Through Service Excellence

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The text is aimed at CEOs and all executive management, however the scope of the material will engage the entire organization. The authors identify the key ingredients of service excellence and show how leading companies have achieved success. Each chapter begins with a review of the key components...

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Bibliographic Details
Main Authors: Clark, Moira (Author), Baker, Susan 1958- (Author)
Format: Manuscript Book
Language:English
Published: LONDON Routledge Taylor & Francis Group 2016
Series:SERVICE EXCELLENCE AWARDS
Subjects:
Customer services
Online Access:Click Here to View Status and Holdings.
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Summary:The text is aimed at CEOs and all executive management, however the scope of the material will engage the entire organization. The authors identify the key ingredients of service excellence and show how leading companies have achieved success. Each chapter begins with a review of the key components of service excellence followed by two mini exemplar case studies that highlight how those companies have achieved success in that particular area.
Physical Description:xiv, 199 pages : illustrations 24 cm
ISBN:9781138160095

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