The customer is key gaining an unbeatable advantage through customer satisfaction
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| Format: | Book |
| Published: |
New York
Wiley
1991
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| Online Access: | Click Here to View Status and Holdings. |
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Add Tag | Physical Description: | xii, 260 p. ill. 24 cm |
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| Bibliography: | Includes bibliographical references and index |
| ISBN: | 0471549177 |
How to measure customer satisfaction