Managing to keep the customer how to achieve and maintain superior customer service throughout the organization
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| Main Author: | |
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| Other Authors: | |
| Format: | Book |
| Published: |
San Francisco
Jossey-Bass Publishers
1993
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| Edition: | Rev. ed |
| Series: | The Jossey-Bass management series
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| Subjects: | |
| Online Access: | Click Here to View Status and Holdings. |
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| LEADER | 00000n a2200000 a 4501 | ||
|---|---|---|---|
| 001 | wils-75295 | ||
| 020 | # | # | |a 1555424155 |
| 090 | # | # | |a HF5415.5 |b .D47 1993 |
| 100 | # | # | |a Desatnick, Robert L |
| 245 | # | # | |a Managing to keep the customer |b how to achieve and maintain superior customer service throughout the organization |c Robert L. Desatnick, Denis H. Detzel |
| 250 | # | # | |a Rev. ed |
| 260 | # | # | |a San Francisco |b Jossey-Bass Publishers |c 1993 |
| 300 | # | # | |a xxi, 289 p. |b ill. |c 24 cm |
| 490 | # | # | |a The Jossey-Bass management series |
| 504 | # | # | |a Includes bibliographical references (p. 277-281) and index. |
| 650 | # | 0 | |a Customer relations |
| 650 | # | 0 | |a Customer services |
| 700 | # | # | |a Detzel, Denis H. |c 1945- |
| 856 | 4 | 0 | |z Click Here to View Status and Holdings. |u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=75295 |
| 964 | # | # | |c BOK |d 01 |
| 040 | # | # | |a Shah Alam |
Managing to keep the customer how to achieve and maintain superior customer service throughout the organization