Managing to keep the customer how to achieve and maintain superior customer service throughout the organization
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| Main Author: | |
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| Other Authors: | |
| Format: | Book |
| Published: |
San Francisco
Jossey-Bass Publishers
1993
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| Edition: | Rev. ed |
| Series: | The Jossey-Bass management series
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| Subjects: | |
| Online Access: | Click Here to View Status and Holdings. |
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Add Tag | Physical Description: | xxi, 289 p. ill. 24 cm |
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| Bibliography: | Includes bibliographical references (p. 277-281) and index. |
| ISBN: | 1555424155 |
Managing to keep the customer how to achieve and maintain superior customer service throughout the organization