From tin soldiers to Russian dolls creating added value through services

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Bibliographic Details
Main Author:	Vandermerwe, Sandra
Format:	Unknown
Published:	Oxford Butterworth-Heinemann 1993
Subjects:	Total quality management Customer services > Management
Online Access:	Click Here to View Status and Holdings.
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020	#	#	\|a 0750609745
090	0	0	\|a HF5415.5 \|b .V36 1993
100	1	#	\|a Vandermerwe, Sandra
245	1	1	\|a From tin soldiers to Russian dolls \|b creating added value through services \|c Sandra Vandermerwe
260	#	#	\|a Oxford \|b Butterworth-Heinemann \|c 1993
300	#	#	\|a xii, 280 p. \|b ill. \|c 24 cm
504	#	#	\|a Includes bibliographic references (p. [225]-266) and index
650	#	0	\|a Total quality management
650	#	0	\|a Customer services \|x Management
856	4	0	\|z Click Here to View Status and Holdings. \|u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=74754
964	#	#	\|c BOK \|d 01
040	#	#	\|a Shah Alam
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