From tin soldiers to Russian dolls creating added value through services
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| Format: | Unknown |
| Published: |
Oxford
Butterworth-Heinemann
1993
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| Online Access: | Click Here to View Status and Holdings. |
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Add Tag | Physical Description: | xii, 280 p. ill. 24 cm |
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| Bibliography: | Includes bibliographic references (p. [225]-266) and index |
| ISBN: | 0750609745 |
From tin soldiers to Russian dolls creating added value through services 
Customer Care Excellence How to Create an Effective Customer Focus