Total quality service how organizations use it to create a competitive advantage

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Bibliographic Details
Main Author:	Brown, Stanley A. 1946-
Format:	Unknown
Published:	Scarborough, Ont. Prentice Hall Canada 1992
Subjects:	Competition > Case studies > Case studies Customer services > Case studies Total quality management > Case studies > Case studies
Online Access:	Click Here to View Status and Holdings.
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090	0	0	\|a HF5415.5 \|b .B774 1992
100	1	#	\|a Brown, Stanley A. \|d 1946-
245	1	0	\|a Total quality service \|b how organizations use it to create a competitive advantage \|c Stanley A. Brown
260	#	#	\|a Scarborough, Ont. \|b Prentice Hall Canada \|c 1992
300	#	#	\|a xii, 258 p. \|b ill. \|c 24 cm
650	#	0	\|a Competition \|v Case studies \|x Case studies
650	#	0	\|a Customer services \|x Case studies
650	#	0	\|a Total quality management \|v Case studies \|x Case studies
856	4	0	\|z Click Here to View Status and Holdings. \|u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=73378
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