Quality management in the service industry

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Bibliographic Details
Main Author:	Stebbing, Lionel 1930-
Format:	Book
Published:	New York Ellis Horwood 1990 (1993 printing)
Series:	Ellis Horwood series in applied science and industrial technology
Subjects:	Service industries > Management
Online Access:	Click Here to View Status and Holdings.
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MARC


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001	wils-73015
020	#	#	\|a 0137471483
090	0	0	\|a HD9980.5 \|b .S75 1993
100	1	#	\|a Stebbing, Lionel \|d 1930-
245	1	1	\|a Quality management in the service industry \|c Lionel Stebbing
260	#	#	\|a New York \|b Ellis Horwood \|c 1990 (1993 printing)
300	#	#	\|a 178 p. \|c 25 cm
490	1	#	\|a Ellis Horwood series in applied science and industrial technology
504	#	#	\|a Includes bibliographical references and index.
650	#	0	\|a Service industries \|x Management
856	4	0	\|z Click Here to View Status and Holdings. \|u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=73015
964	#	#	\|c BOK \|d 01
040	#	#	\|a Shah Alam