The service edge 101 companies that profit from customer care

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Bibliographic Details
Main Author:	Zemke, Ron
Other Authors:	Schaaf, Dick
Format:	Unknown
Published:	New York, N.Y. New American Library 1989
Subjects:	Service industries > Management > United States
Online Access:	Click Here to View Status and Holdings.
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020	#	#	\|a 0453006477
090	#	#	\|a HF5415.5 \|b .Z46 1989
100	#	#	\|a Zemke, Ron
245	#	#	\|a The service edge \|b 101 companies that profit from customer care \|c by Ron Zemke with Dick Schaaf ; foreword by Tom Peters
260	#	#	\|a New York, N.Y. \|b New American Library \|c 1989
300	#	#	\|a xviii, 584 p. \|c 24 cm
500	#	#	\|a "NAL books."
504	#	#	\|a Includes bibliographical references and index.
650	#	0	\|a Service industries \|x Management \|z United States
700	#	#	\|a Schaaf, Dick
856	4	0	\|z Click Here to View Status and Holdings. \|u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=67302
964	#	#	\|c BOK \|d 01
040	#	#	\|a Shah Alam
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