The service edge 101 companies that profit from customer care

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Bibliographic Details
Main Author: Zemke, Ron
Other Authors: Schaaf, Dick
Format: Unknown
Published: New York, N.Y. New American Library 1989
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Description
Item Description:"NAL books."
Physical Description:xviii, 584 p. 24 cm
Bibliography:Includes bibliographical references and index.
ISBN:0453006477