Service quality a profit strategy for financial institutions

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Bibliographic Details
Main Author:	Berry, Leonard L. 1942-
Other Authors:	Bennett, David R, Brown, Carter W
Format:	Book
Published:	Homewood, Ill. Dow Jones-Irwin 1989
Subjects:	Banks and banking > Customer services Customer services
Online Access:	Click Here to View Status and Holdings.
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MARC


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020	#	#	\|a 155623094X
090	0	0	\|a HG1616.C87 \|b B47 1989
100	1	#	\|a Berry, Leonard L. \|d 1942-
245	1	1	\|a Service quality \|b a profit strategy for financial institutions \|c Leonard L. Berry, David R. Bennett, Carter W. Brown
260	#	#	\|a Homewood, Ill. \|b Dow Jones-Irwin \|c 1989
300	#	#	\|a xxi, 209 p. \|c 24 cm
500	#	#	\|a Includes index.
650	#	0	\|a Banks and banking \|x Customer services
650	#	0	\|a Customer services
700	1	#	\|a Bennett, David R
700	#	#	\|a Brown, Carter W
856	4	0	\|z Click Here to View Status and Holdings. \|u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=66742
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