Achieving excellence through customer service

Saved in:

Bibliographic Details
Main Author:	Tschohl, John
Other Authors:	Franzmeier, Steve
Format:	Book
Published:	Englewood Cliffs, N.J. Prentice Hall 1991
Subjects:	Customer services
Online Access:	Click Here to View Status and Holdings.
Tags:	Add Tag No Tags, Be the first to tag this record!

MARC


LEADER	00000n a2200000 a 4501
001	wils-64442
020	#	#	\|a 013005125X
090	0	0	\|a HF5415.5 \|b .T83 1991
100	1	#	\|a Tschohl, John
245	1	1	\|a Achieving excellence through customer service \|c John Tschohl with Steve Franzmeier
260	#	#	\|a Englewood Cliffs, N.J. \|b Prentice Hall \|c 1991
300	#	#	\|a vii, 294 p. \|b ill. \|c 25 cm
500	#	#	\|a Includes index.
650	#	0	\|a Customer services
700	1	#	\|a Franzmeier, Steve
856	4	0	\|z Click Here to View Status and Holdings. \|u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=64442
964	#	#	\|c BOK \|d 01
040	#	#	\|a Shah Alam