Managing for quality in the service sector

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Bibliographic Details
Corporate Author:	Organisatie Adviesgroep Nederland
Other Authors:	Mastenbroek, W. F. G.
Format:	Unknown
Published:	Oxford [England] Cambridge, Mass. Blackwell 1991
Subjects:	Service industries > Management Service industries > Quality control
Online Access:	Click Here to View Status and Holdings.
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LEADER	00000n a2200000 a 4501
001	wils-64056
020	#	#	\|a 0631174990 (hbk.)
090	0	0	\|a HD9980.5 \|b .M342 1991
245	0	0	\|a Managing for quality in the service sector \|c edited by Willem F.G. Mastenbroek
260	#	#	\|a Oxford [England] \|a Cambridge, Mass. \|b Blackwell \|c 1991
300	#	#	\|a x, 260 p. \|b ill. \|c 24 cm.
500	#	#	\|a Rev. translation of: Kwaliteitsverbetering in de dienstverlening.# \|a "Written by a group of management consultants of the Holland Consulting Group"--Introd.
504	#	#	\|a Includes bibliographical references and index
650	#	0	\|a Service industries \|x Management
650	#	0	\|a Service industries \|x Quality control
700	1	#	\|a Mastenbroek, W. F. G.
710	2	#	\|a Organisatie Adviesgroep Nederland
856	4	0	\|z Click Here to View Status and Holdings. \|u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=64056
964	#	#	\|c BOK \|d 01
040	#	#	\|a Shah Alam
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