Managing for quality in the service sector
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Oxford [England] Cambridge, Mass.
Blackwell
1991
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| Online Access: | Click Here to View Status and Holdings. |
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Add Tag | Item Description: | Rev. translation of: Kwaliteitsverbetering in de dienstverlening.# "Written by a group of management consultants of the Holland Consulting Group"--Introd. |
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| Physical Description: | x, 260 p. ill. 24 cm. |
| Bibliography: | Includes bibliographical references and index |
| ISBN: | 0631174990 (hbk.) |
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