Operations management for service industries competing in the service era
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| Format: | Unknown |
| Published: |
Westport, Conn.
Quorum Books
1992
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| Subjects: | |
| Online Access: | Click Here to View Status and Holdings. |
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Add Tag | Physical Description: | xii, 261 p. ill. 25 cm |
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| Bibliography: | Includes bibliographical references (p. [253]) and index. |
| ISBN: | 0899307469 |
The management of service operations 
The management of service operations