Keeping customers

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Bibliographic Details
Other Authors:	Sviokla, J. J, Shapiro, Benson P
Format:	Book
Published:	Boston, MA Harvard Business School Press 1993
Series:	The Harvard business review book series
Subjects:	Customer services > United States Consumer satisfaction > United States
Online Access:	Click Here to View Status and Holdings.
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MARC


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020	#	#	\|a 0875843336
090	#	#	\|a HF5415.5 \|b .K45 1993
245	#	#	\|a Keeping customers \|c edited, with an introduction by John J. Sviokla and Benson P. Shapiro
260	#	#	\|a Boston, MA \|b Harvard Business School Press \|c 1993
300	#	#	\|a xx, 384 p. \|b ill. \|c 25 cm
490	#	#	\|a The Harvard business review book series
500	#	#	\|a "A Harvard business review book."# \|a Articles originally published in the Harvard business review, 1968-1992.# \|a Companion volume to: Seeking customers.
504	#	#	\|a Includes bibliographical references and index.
650	#	0	\|a Customer services \|z United States
650	#	0	\|a Consumer satisfaction \|z United States
700	#	#	\|a Sviokla, J. J
700	#	#	\|a Shapiro, Benson P
740	#	#	\|a Seeking customers
856	4	0	\|z Click Here to View Status and Holdings. \|u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=61301
964	#	#	\|c BOK \|d 01
040	#	#	\|a Shah Alam
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