Guest service in the hospitality industry

Guest service in the hospitality industry

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Bibliographic Details
Main Author:	Bagdan, Paul 1970-
Format:	Manuscript
Published:	Hoboken, New Jersey Wiley 2013
Subjects:	Hospitality Industry > Customer Service
Online Access:	Click Here to View Status and Holdings.
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001	wils-609614
005	2017114155239
008	171204s2013 NJU a 001 ENG D
020	#	#	\|a 9781118071809 (hbk.) \|7 81118071809 (hbk.)
040	#	#	\|a DLC \|d UiTM
090	0	0	\|a TX911.3.C8 \|b B34 2013
100	1	#	\|a Bagdan, Paul \|d 1970-
245	1	0	\|a Guest service in the hospitality industry \|c Paul Bagdan
260	#	#	\|a Hoboken, New Jersey \|b Wiley \|c 2013
300	#	#	\|a xvii, 298 p. \|b ill. (b&w) \|c 25 cm
500	#	#	\|a Includes index
505	1	#	\|m achine generated contents note: Section I: Introduction, History, and Basics of Guest Service Chapter 1: The Basics of Guest Service Chapter 2: Defining Guest Service Chapter 3: Problem-Solving for Guest Service Section II: Relating Service to the Sectors of the Hospitality Industry: How Service Relates A chapter is dedicated to each of these areas: Chapter 4: The Guest Service of Food Chapter 5: The Guest Service of Beverages Chapter 6: The Guest Service of Lodging Chapter 7: The Guest Service of Events Chapter 8: The Guest Service of Travel and Tourism Chapter 9: The Guest Service of Casinos Section III: Assessments and Planning Chapter 10: Research and Tools Chapter 11: Strategic Planning for Service Chapter 12: Developing a Staff Chapter 13: Marketing and Establishing an Image for Service
650	#	0	\|a Hospitality Industry \|x Customer Service
040	#	#	\|a Shah Alam
856	4	0	\|z Click Here to View Status and Holdings. \|u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=609614
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