Guest service in the hospitality industry
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| Main Author: | |
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| Format: | Manuscript |
| Published: |
Hoboken, New Jersey
Wiley
2013
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| Subjects: | |
| Online Access: | Click Here to View Status and Holdings. |
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Add Tag | Item Description: | Includes index |
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| Physical Description: | xvii, 298 p. ill. (b&w) 25 cm |
| ISBN: | 9781118071809 (hbk.) |
Managing the guest experience in hospitality 
Guest service management