Beyond Expectations

• Other Authors: Hamidin Abd Hamid (chief editor), Hj Khairil Anas Jusoh (Editor), Mazri Muhammad (Editor)
• Format: Book
• Published: Putrajaya Razak School of Government 2011
• Subjects: Civil service > Personnel management; Malaysian Public Service > Transforming > Malaysia; Malaysia Public Leadership
• Online Access: Click Here to View Status and Holdings.

 This book highlights the challenges of a young nation like Malaysia in the process of becoming a developed state. While expectations are increasing due to the maturity of the Rakyat, it is also pertinent to think on how to better manage the expectations of the people. Malaysians demand improve m e nt of public serv i ce in four aspect s : transparency and accountability; competitiveness; merit-based advancement; and knowledge and high awareness among the civil servants. These probably are not new to us as a developing nation, but the book further discusses the contemporary spectrum of these four challenges in facing globalisation.