Ongoing Crisis Communication Planning, Managing, and Responding

• Main Author: Coombs, W. Timothy (Author)
• Format: Book
• Language: English
• Published: California SAGE Publication Inc 2015
• Edition: Fourth Edition
• Subjects: Communication in management; Crisis management
• Online Access: Click Here to View Status and Holdings.
• Physical Description: xiii, 240 pages 24 cm.
• Bibliography: Includes bibliographical references and index
• ISBN: 9781452261362

Ongoing Crisis Communication: Planning, Managing, and Responding provides an integrated and multi-disciplinary approach to the entire crisis communication process. Drawing on his extensive firsthand experience, Dr. Timothy Coombs uses a three-staged approach to crisis management (pre-crisis, crisis, and post-crisis), explains how crisis management can prevent or reduce the threats of a crisis, and provides guidelines for how best to act and react in an emergency situation. The book includes new coverage of social media, social networking sites, and terrorist threats while drawing from recent works in management, public relations, organizational psychology, marketing, organizational communication, and computer-mediated communication research.