MANAGING QUALITY An Integrative Approach

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Bibliographic Details
Main Author: Foster, S. Thomas (Author)
Format: Book
Published: Upper Saddle River, N.J. Pearson Prentice Hall 2004
Edition:Second edition
Subjects:
Online Access:Click Here to View Status and Holdings.
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264 # 4 |c ©2004 
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500 # # |a Accompanying CD-ROM includes Excel files, video clips, active models software, Excel quality software 
504 # # |a Includes bibliographical references and index 
526 0 # |a OCS731  |b OM772  |5 BM734 
526 0 # |a Service Performance Metrics  |b Master of Customer Service Management  |5 Faculty of Business Management 
650 # 0 |a Quality control 
650 # 0 |a Quality of products 
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