MANAGING QUALITY An Integrative Approach
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Main Author: | |
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Format: | Book |
Published: |
Upper Saddle River, N.J.
Pearson Prentice Hall
2004
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Edition: | Second edition |
Subjects: | |
Online Access: | Click Here to View Status and Holdings. |
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LEADER | 00000ntm a2200000#i 4501 | ||
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001 | wils-563495 | ||
005 | 2018023102129 | ||
008 | 180206t2004 ## # 001 ENG D | ||
020 | # | # | |a 0131230182 |
020 | # | # | |a 9780131230187 |
040 | # | # | |a OCL |d UiTM |e rda |
090 | 0 | 0 | |a HF5415.157 |b .F67 2004 |
100 | 1 | # | |a Foster, S. Thomas |e author |
245 | 1 | 1 | |a MANAGING QUALITY |b An Integrative Approach |c S. Thomas Foster |
250 | # | # | |a Second edition |
264 | # | 1 | |a Upper Saddle River, N.J. |b Pearson Prentice Hall |c 2004 |
264 | # | 4 | |c ©2004 |
300 | # | # | |a xxi, 518 pages |b illustrations |c 26 cm |e 1 CD-ROM (4 3/4 in.) |
336 | # | # | |a text |2 rdacontent |
337 | # | # | |a unmediated |2 rdamedia |
338 | # | # | |a volume |2 rdacarrier |
500 | # | # | |a Accompanying CD-ROM includes Excel files, video clips, active models software, Excel quality software |
504 | # | # | |a Includes bibliographical references and index |
526 | 0 | # | |a OCS731 |b OM772 |5 BM734 |
526 | 0 | # | |a Service Performance Metrics |b Master of Customer Service Management |5 Faculty of Business Management |
650 | # | 0 | |a Quality control |
650 | # | 0 | |a Quality of products |
856 | 4 | 0 | |z Click Here to View Status and Holdings. |u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=563495 |
964 | # | # | |c BOK |d 01 |