CRM at the speed of light capturing and keeping customers in Internet real time

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Bibliographic Details
Main Author:	Greenberg, Paul
Format:	Manuscript Book
Published:	New York McGraw-Hill/Osborne 2002
Edition:	Second edition
Subjects:	Customer relations > Management Electronic commerce
Online Access:	Click Here to View Status and Holdings.
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264	#	1	\|a New York \|b McGraw-Hill/Osborne \|c 2002
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526	0	#	\|a Customer Relation Management \|b Master of Customer Service Management \|5 Faculty of Business Management
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