Customer Service A Practical Approach
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Main Author: | |
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Format: | Manuscript Book |
Published: |
Boston
Pearson
2014
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Edition: | Sixth edition |
Subjects: | |
Online Access: | Click Here to View Status and Holdings. |
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005 | 201802291226 | ||
008 | 180130t2014 ## # 000 ENG D | ||
020 | # | # | |a 9781292040356 |
020 | # | # | |a 1292040351 |
040 | # | # | |a DLC |d UiTM |e rda |
090 | 0 | 0 | |a HF5415.5 |b .H2897 2014 |
100 | 1 | # | |a Harris, Elaine K. |
245 | 1 | 0 | |a Customer Service |b A Practical Approach |c Elaine K. Harris |
250 | # | # | |a Sixth edition |
264 | # | 1 | |a Boston |b Pearson |c 2014 |
264 | # | 4 | |c ©2014 |
300 | # | # | |a ii, 194 pages |b illustrations |c 26 cm |
336 | # | # | |a text |2 rdacontent |
337 | # | # | |a unmediated |2 rdamedia |
338 | # | # | |a volume |2 rdacarrier |
500 | # | # | |a Includes index |
526 | 0 | # | |a OCS705 |b OM772 |5 BM734 |
526 | 0 | # | |a Customer Service Management |b Master of Customer Service Management |5 Faculty of Business Management |
526 | 0 | # | |a CSM451 |b BA234 |5 BM |
526 | 0 | # | |a Customer Service Principles |b Bachelor of Customer Service Management (Hons) |5 Fakulti Pengurusan dan Perniagaan |
650 | # | 0 | |a Customer services |
856 | 4 | 0 | |z Click Here to View Status and Holdings. |u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=563416 |
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