CUSTOMER SERVICE CAREER SUCCESS THROUGH CUSTOMER LOYALTY
Customer Service: Career Success through Customer Loyalty, 6e provides a systematic process for building service skills that all business people need. Presented in a friendly, conversational manner, the text is filled with examples that demonstrate the link between service skills and career achievem...
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| Main Author: | |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
Upper Saddle River
Pearson
2014
|
| Edition: | Sixth Edition |
| Subjects: | |
| Online Access: | Click Here to View Status and Holdings. |
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| LEADER | 00000ntm#a2200000#i#4501 | ||
|---|---|---|---|
| 001 | wils-562433 | ||
| 005 | 201701895243 | ||
| 008 | 180306s2014 NJU ag# ##001 |#eng#D | ||
| 020 | # | # | |a 9780133056259 |q paperback |
| 020 | # | # | |a 0133056252 |q paperback |
| 040 | # | # | |a UiTM |e rda |
| 041 | 0 | # | |a eng |
| 090 | 0 | 0 | |a HF5415.5 |b .T513 2014 |
| 100 | 1 | # | |a Timm, Paul R. |e author |
| 245 | 1 | 0 | |a CUSTOMER SERVICE |b CAREER SUCCESS THROUGH CUSTOMER LOYALTY |c Paul R. Timm |
| 250 | # | # | |a Sixth Edition |
| 264 | # | 1 | |a Upper Saddle River |b Pearson |c 2014 |
| 264 | # | 4 | |c ©2014 |
| 300 | # | # | |a x, 230 pages |b illustrations |c 26 cm |
| 336 | # | # | |a text |2 rdacontent |
| 337 | # | # | |a unmediated |2 rdamedia |
| 338 | # | # | |a volume |2 rdacarrier |
| 504 | # | # | |a Includes bibliographical references and indexes |
| 520 | # | # | |a Customer Service: Career Success through Customer Loyalty, 6e provides a systematic process for building service skills that all business people need. Presented in a friendly, conversational manner, the text is filled with examples that demonstrate the link between service skills and career achievement. This edition features more on social networking, trustability, and customer service trends. Information is also included on internal customers, emerging technologies, and stress-reducing techniques. Throughout the text, there is an emphasis on transforming good service intentions into a workable plan that yields loyalty and success. |
| 526 | 0 | # | |a OCS 461 |b BM234 |5 BM |
| 526 | 0 | # | |b Ijazah Sarjana Muda Pengurusan Perkhidmatan |5 Fakulti Pengurusan Perniagaan |
| 526 | 0 | # | |a BM232 |b CSM451 |5 BM |
| 526 | 0 | # | |a Ijazah Sarjana Muda Pengurusan Sistem Pejabat(Kepujian) |5 Fakulti Pengurusan dan Perniagaan |
| 650 | # | 0 | |a Customer services |
| 650 | # | 0 | |a Consumer satisfaction |
| 650 | # | 0 | |a Customer relations |
| 650 | # | 0 | |a Success in business |
| 856 | 4 | 0 | |z Click Here to View Status and Holdings. |u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=562433 |
Customer service career success through customer loyalty