CUSTOMER SERVICE CAREER SUCCESS THROUGH CUSTOMER LOYALTY
Customer Service: Career Success through Customer Loyalty, 6e provides a systematic process for building service skills that all business people need. Presented in a friendly, conversational manner, the text is filled with examples that demonstrate the link between service skills and career achievem...
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| Main Author: | |
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| Format: | Book |
| Language: | English |
| Published: |
Upper Saddle River
Pearson
2014
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| Edition: | Sixth Edition |
| Subjects: | |
| Online Access: | Click Here to View Status and Holdings. |
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Add Tag | Summary: | Customer Service: Career Success through Customer Loyalty, 6e provides a systematic process for building service skills that all business people need. Presented in a friendly, conversational manner, the text is filled with examples that demonstrate the link between service skills and career achievement. This edition features more on social networking, trustability, and customer service trends. Information is also included on internal customers, emerging technologies, and stress-reducing techniques. Throughout the text, there is an emphasis on transforming good service intentions into a workable plan that yields loyalty and success. |
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| Physical Description: | x, 230 pages illustrations 26 cm |
| Bibliography: | Includes bibliographical references and indexes |
| ISBN: | 9780133056259 0133056252 |
Customer service career success through customer loyalty