Service operations management improving service delivery

Saved in:

Bibliographic Details
Main Author:	Johnston, Robert 1953-
Other Authors:	Clark, Graham 1949-, Shulver, Michael
Format:	Book
Published:	Harlow, England Pearson 2012
Edition:	4th ed.
Subjects:	Service industries > Management
Online Access:	Click Here to View Status and Holdings.
Tags:	Add Tag No Tags, Be the first to tag this record!

MARC


LEADER	00000n a2200000 a 4501
001	wils-559979
005	2022424124258
020	#	#	\|a 9780273740483 (pbk.)
040	#	#	\|a DLC \|d ITMB
090	0	0	\|a HD9980.5 \|b .J647 2012
100	1	#	\|a Johnston, Robert \|d 1953-
245	1	0	\|a Service operations management \|b improving service delivery \|c Robert Johnston, Graham Clark, and Michael Shulver
250	#	#	\|a 4th ed.
260	#	#	\|a Harlow, England \|b Pearson \|c 2012
300	#	#	\|a xxvi, 462 p. \|b col. ill. \|c 26 cm
504	#	#	\|a Includes bibliographical references and index
526	0	#	\|a HTM710 \|b HM770 \|5 HM
526	0	#	\|a Service and Operation Management in Hospitality Industry \|b Master in Hospitality Management \|5 Hotel Management
526	0	#	\|a HTH500 \|b HM240 \|5 FPHP
526	0	#	\|a Hospitality Service Management \|b Bachelor of Science (HONS.) Hotel Management \|5 Faculty of Hotel and Tourism Management
650	#	0	\|a Service industries \|x Management
700	1	#	\|a Clark, Graham \|d 1949-
700	1	#	\|a Shulver, Michael
856	4	0	\|z Click Here to View Status and Holdings. \|u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=559979
964	#	#	\|c BOK \|d BM