Service operations management improving service delivery
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| Main Author: | |
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| Other Authors: | , |
| Format: | Book |
| Published: |
Harlow, England
Pearson
2012
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| Edition: | 4th ed. |
| Subjects: | |
| Online Access: | Click Here to View Status and Holdings. |
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Add Tag | Physical Description: | xxvi, 462 p. col. ill. 26 cm |
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| Bibliography: | Includes bibliographical references and index |
| ISBN: | 9780273740483 (pbk.) |
Service operations management improving service delivery