A guide to service desk concepts

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Bibliographic Details
Main Author:	Knapp, Donna (Author)
Format:	Book
Language:	English
Published:	Boston, Mass Course Technology Cengage Learning 2014
Edition:	4th ed.
Subjects:	Computer industry > Customer services Computer service industry > Vocational guidance Computer technical support > Handbooks, manuals, etc. > Customer services
Online Access:	Click Here to View Status and Holdings.
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001	wils-558644
005	20203288745
008	t2014 MAU ag\| \|#001###eng#D
020	#	#	\|a 9781285063454 \|q paperback
040	#	#	\|a ITMB \|e rda
041	0	#	\|a eng
090	0	0	\|a HD9696.2.A2 \|b K63 2014
100	1	#	\|a Knapp, Donna \|e author
245	1	0	\|a A guide to service desk concepts \|c Donna Knapp
250	#	#	\|a 4th ed.
264	#	1	\|a Boston, Mass \|b Course Technology Cengage Learning \|c 2014
300	#	#	\|a xvii, 382 pages : \|b illustrations \|c 25 cm
336	#	#	\|a text \|2 rdacontent
337	#	#	\|a unmediated \|2 rdamedia
338	#	#	\|a volume \|2 rdacarrier
504	#	#	\|a Includes : index, glossary and bibliographical references
650	#	0	\|a Computer industry \|x Customer services
650	#	0	\|a Computer service industry \|x Vocational guidance
650	#	0	\|a Computer technical support \|v Handbooks, manuals, etc. \|x Customer services
856	4	0	\|z Click Here to View Status and Holdings. \|u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=558644