A guide to service desk concepts

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Bibliographic Details
Main Author:	Knapp, Donna (Author)
Format:	Book
Language:	English
Published:	Boston, Mass Course Technology Cengage Learning 2014
Edition:	4th ed.
Subjects:	Computer industry > Customer services Computer service industry > Vocational guidance Computer technical support > Handbooks, manuals, etc. > Customer services
Online Access:	Click Here to View Status and Holdings.
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Description
Physical Description:	xvii, 382 pages : illustrations 25 cm
Bibliography:	Includes : index, glossary and bibliographical references
ISBN:	9781285063454

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