The experience the 5 principles of Disney service and relationship excellence

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Bibliographic Details
Main Author:	Loeffler, Bruce
Other Authors:	Church, Brian T.
Format:	Book
Published:	Hoboken, New Jersey Wiley 2015
Subjects:	Customer services Customer relations Consumer satisfaction
Online Access:	Click Here to View Status and Holdings.
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001	wils-556569
020	#	#	\|a 9781119028659 (hbk.)
040	#	#	\|a BTCTA \|d ITMB
090	0	0	\|a HF5415.5 \|b .L64 2015
100	1	#	\|a Loeffler, Bruce
245	1	4	\|a The experience \|b the 5 principles of Disney service and relationship excellence \|c Bruce Loeffler and Brian T. Church
260	#	#	\|a Hoboken, New Jersey \|b Wiley \|c 2015
300	#	#	\|a ix, 294 p. \|b ill. \|c 24 cm
500	#	#	\|a Includes index
650	#	0	\|a Customer services
650	#	0	\|a Customer relations
650	#	0	\|a Consumer satisfaction
700	1	#	\|a Church, Brian T.
856	4	0	\|z Click Here to View Status and Holdings. \|u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=556569
998	#	#	\|a 00260##a006.11\|\|00260##b006.11\|\|00260##c006.11\|\|00300##a006.11\|\|00300##b006.11\|\|00300##c006.11\|\|00500##a006.11\|\|