A guide to customer service skills for the service desk professional

A guide to customer service skills for the service desk professional

The Fourth Edition of A GUIDE TO CUSTOMER SERVICE SKILLS FOR THE SERVICE DESK PROFESSIONAL explores the changing role of the service desk professional. Each chapter expands upon a particular skill required to provide effective customer support and provides proven techniques for implementing the conc...

Full description

Saved in:
Bibliographic Details
Main Author: Knapp, Donna (Author)
Format: Book
Language:English
Published: Boston, Massachusetts Cengage Learning 2015
Edition:Fourth Edition
Subjects:
Computer industry > Customer services
Computer service industry > Vocational guidance
Computer technical support > Handbooks, manuals, etc. > Customer services
Online Access:Click Here to View Status and Holdings.
Tags: Add Tag
No Tags, Be the first to tag this record!

Internet

Click Here to View Status and Holdings.

Similar Items