CRM at the speed of light capturing and keeping customers in Internet real time

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Bibliographic Details
Main Author:	Greenberg, Paul
Format:	Unknown
Published:	New York McGraw-Hill/Osborne 2002
Edition:	2nd ed.
Subjects:	Customer relations > Management
Online Access:	Click Here to View Status and Holdings.
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001	wils-549378
020	#	#	\|a 9780072224160
040	#	#	\|a ITMB
090	0	0	\|a HF5415.5 \|b .G74 2002
100	1	#	\|a Greenberg, Paul
245	1	0	\|a CRM at the speed of light \|b capturing and keeping customers in Internet real time \|c Paul Greenberg
250	#	#	\|a 2nd ed.
260	#	#	\|a New York \|b McGraw-Hill/Osborne \|c 2002
300	#	#	\|a xvi, 480 p. \|b ill. \|c 24 cm
650	#	0	\|a Customer relations \|x Management
856	4	0	\|z Click Here to View Status and Holdings. \|u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=549378
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