CRM at the speed of light capturing and keeping customers in Internet real time

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Bibliographic Details
Main Author: Greenberg, Paul
Format: Unknown
Published: New York McGraw-Hill/Osborne 2002
Edition:2nd ed.
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Online Access:Click Here to View Status and Holdings.
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Description
Physical Description:xvi, 480 p. ill. 24 cm
ISBN:9780072224160