Handbook of research on managing and influencing consumer behavior

In recent years, all types of businesses have increasingly focused on the importance of the relationship with the customer. Customer knowledge management has become a well-known term used in the business and academic worlds for understanding how to control consumer behavior.

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Bibliographic Details
Other Authors: Kaufmann, Hans-Ruediger 1958-
Format: Unknown
Language:English
Published: Hershey, PA Business Science Reference 2015
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Description
Summary:In recent years, all types of businesses have increasingly focused on the importance of the relationship with the customer. Customer knowledge management has become a well-known term used in the business and academic worlds for understanding how to control consumer behavior.
Physical Description:728 pages 28 cm
Bibliography:Includes bibliographical references and index
ISBN:9781466665477