Customer experience 3.0 high-profit strategies in the age of techno service

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Bibliographic Details
Main Author:	Goodman, John A.
Format:	Unknown
Published:	New York American Management Association 2014
Subjects:	Customer services Customer services > Technological innovations Customer relations
Online Access:	Click Here to View Status and Holdings.
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020	#	#	\|a 081443388X
040	#	#	\|a DLC \|d ITMB
090	0	0	\|a HF5415.5 \|b .G67195 2014
100	1	#	\|a Goodman, John A.
245	1	0	\|a Customer experience 3.0 \|b high-profit strategies in the age of techno service \|c John A. Goodman
264	#	1	\|a New York \|b American Management Association \|c 2014
300	#	#	\|a xi, 244 p. \|b ill. \|c 24 cm
504	#	#	\|a Includes bibliographical references and index
650	#	0	\|a Customer services
650	#	0	\|a Customer services \|x Technological innovations
650	#	0	\|a Customer relations
856	4	0	\|z Click Here to View Status and Holdings. \|u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=538105
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