Managing knock your socks off service

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Bibliographic Details
Main Author:	ell, Chip R. Bell, Chip R.
Other Authors:	Zemke, Ron
Format:	Unknown
Published:	New York AMACOM - American Management Association 2013
Edition:	3rd ed
Subjects:	ustomer service > Customer services
Online Access:	Click Here to View Status and Holdings.
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MARC


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040	#	#	\|l C \|a DLC \|d ITMB
090	0	0	\|a HF5415.5 \|b .B436 2013
100	1	#	\|b ell, Chip R. \|a Bell, Chip R.
245	1	0	\|a Managing knock your socks off service \|c by Chip R. Bell and Ron Zemke
250	#	#	\|a 3rd ed \|r d ed
260	#	#	\|a New York \|b AMACOM - American Management Association \|c 2013 \|e w York
300	#	#	\|a xi, 237 p. \|b ill. \|c 23 cm \|i , 237 p.
504	#	#	\|a Includes bibliographical references (pages 225-227) and index \|n cludes bibliographical references (pages 225-227) and index
650	#	0	\|c ustomer service \|a Customer services
700	1	#	\|z emke, Ron \|a Zemke, Ron
856	4	0	\|z Click Here to View Status and Holdings. \|u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=524851
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