The little book of big customer satisfaction measurement

Saved in:

Bibliographic Details
Main Author:	Rao, Ajit 1962-
Other Authors:	handra, Subhash Chandra, Subhash
Format:	Book
Published:	New Delhi, India SAGE Response 2012
Subjects:	onsumer satisfactio > Consumer satisfaction
Online Access:	Click Here to View Status and Holdings.
Tags:	Add Tag No Tags, Be the first to tag this record!

MARC


LEADER	00000n a2200000 a 4501
001	wils-524832
020	#	#	\|a 9788132109785 (pbk.) \|7 88132109785 (pbk.)
040	#	#	\|l C \|a DLC \|d ITMB
090	0	0	\|a HF5415.335 \|b .R36 2012
100	1	#	\|r ao, Ajit \|a Rao, Ajit \|d 1962-
245	1	4	\|a The little book of big customer satisfaction measurement \|c Ajit Rao & Subhash Chandra
260	#	#	\|a New Delhi, India \|b SAGE Response \|c 2012 \|e w Delhi, India
300	#	#	\|a xvi, 164 p. \|b ill. \|c 21 cm \|v i, 164 p.
504	#	#	\|a Includes bibliographical references (pages 161-162) \|n cludes bibliographical references (pages 161-162)
650	#	0	\|c onsumer satisfactio \|a Consumer satisfaction
700	1	#	\|c handra, Subhash \|a Chandra, Subhash
856	4	0	\|z Click Here to View Status and Holdings. \|u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=524832