Achieving service excellence maximizing enterprise performance through innovation and technology

Saved in:

Bibliographic Details
Main Author:	hang, C. M Chang, C. M 1935- Ching Ming
Format:	Unknown
Published:	New York Business Expert Press 2014
Series:	Service systems and innovations in business and society collection
Subjects:	ervice industrie > Service industries
Online Access:	Click Here to View Status and Holdings.
Tags:	Add Tag No Tags, Be the first to tag this record!

MARC


LEADER	00000n a2200000 a 4501
001	wils-522980
020	#	#	\|a 1606495445 \|7 81606495445
020	#	#	\|a 9781606495445 \|6 06495445
040	#	#	\|i SPL \|a SISPL \|d ITMB
090	0	0	\|a HD9980.5 \|b C43 2014
100	1	#	\|c hang, C. M \|a Chang, C. M \|d 1935- \|q Ching Ming
245	1	0	\|a Achieving service excellence \|b maximizing enterprise performance through innovation and technology \|c C M Chang
260	#	#	\|a New York \|b Business Expert Press \|c 2014 \|e w York
300	#	#	\|a xiv, 130 p. \|b ill. \|c 23 cm \|i v, 130 p.
440	#	#	\|s ervice systems and innovations in business and society collectio \|a Service systems and innovations in business and society collection
504	#	#	\|a Includes bibliographical references (p. [121]-126) and index \|n cludes bibliographical references (p. [121]-126) and index
650	#	0	\|s ervice industrie \|a Service industries
856	4	0	\|z Click Here to View Status and Holdings. \|u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=522980
998	#	#	\|a 00260##a003.5.1\|\|00260##b003.5.1\|\|00260##c003.5.1\|\|00260##e003.5.1\|\|00300##a003.5.1\|\|00300##b003.5.1\|\|00300##c003.5.1\|\|