The customer service survival kit what to say to defuse even the worst customer situations

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Bibliographic Details
Main Author:	Gallagher, Richard S.
Format:	Book
Published:	New York AMACOM American Management Association 2013
Subjects:	ustomer service > Customer services ustomer relation > Customer relations
Online Access:	Click Here to View Status and Holdings.
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020	#	#	\|a 9780814431832 (paperback) \|7 80814431832 (paperback)
020	#	#	\|a 0814431836 (pbk.) \|8 14431836 (pbk.)
040	#	#	\|l C \|a DLC \|d ITMB
090	0	0	\|a HF5415.5 \|b .G3468 2013
100	1	#	\|g allagher, Richard S. \|a Gallagher, Richard S.
245	1	4	\|a The customer service survival kit \|b what to say to defuse even the worst customer situations \|c Richard S Gallagher ; foreword by Carol Roth
260	#	#	\|a New York \|b AMACOM American Management Association \|c 2013 \|e w York
300	#	#	\|a xvi, 189 p. \|c 23 cm \|v i, 189 p.
504	#	#	\|a Includes bibliographical references (p. 179-181) and index \|n cludes bibliographical references (p. 179-181) and index
650	#	0	\|c ustomer service \|a Customer services
650	#	0	\|c ustomer relation \|a Customer relations
856	4	0	\|z Click Here to View Status and Holdings. \|u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=522276
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