The customer service survival kit what to say to defuse even the worst customer situations

The customer service survival kit what to say to defuse even the worst customer situations

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Bibliographic Details
Main Author: Gallagher, Richard S.
Format: Book
Published: New York AMACOM American Management Association 2013
Subjects:
ustomer service > Customer services
ustomer relation > Customer relations
Online Access:Click Here to View Status and Holdings.
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Description
Physical Description:xvi, 189 p. 23 cm
Bibliography:Includes bibliographical references (p. 179-181) and index
ISBN:9780814431832 (paperback)
0814431836 (pbk.)

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