QUALITY AND PERFORMANCE EXCELLENCE MANAGEMENT, ORGANIZATION, AND STRATEGY
Delivering cutting-edge coverage that includes the latest thinking and practices from the field, QUALITY AND PERFORMANCE EXCELLENCE, 7e presents the basic principles and tools associated with quality and performance excellence using relevant, real-world illustrations and examples. The text thoroughl...
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| Main Author: | |
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| Format: | Book |
| Language: | English |
| Published: |
Mason, OH
South-Western/Cengage Learning
2014
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| Edition: | 7E |
| Subjects: | |
| Online Access: | Click Here to View Status and Holdings. |
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Add Tag | Summary: | Delivering cutting-edge coverage that includes the latest thinking and practices from the field, QUALITY AND PERFORMANCE EXCELLENCE, 7e presents the basic principles and tools associated with quality and performance excellence using relevant, real-world illustrations and examples. The text thoroughly illustrates how these basic principles and methods have been put into effect in a variety of organizations. It also illustrates the relationship between basic principles and the popular theories and models studied in management courses. Excellent case studies focus on large and small companies in manufacturing and service industries in North and South America, Europe, and Asia-Pacific. Available with InfoTrac Student Collections http://gocengage.com/infotrac. |
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| Physical Description: | xv, 479 pages illustrations 23 cm |
| Bibliography: | Includes bibliographical references and index |
| ISBN: | 9781133955931 1133955932 |
Quality & performance excellence management, organization, and strategy