The Zappos experience 5 principles to inspire, engage, and wow

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Bibliographic Details
Main Author:	Michelli, Joseph A. 1960-
Format:	Unknown
Published:	New York McGraw-Hill ©2012
Subjects:	Zappos.com (Firm) > Management Customer services Mail-order business > Management Electronic commerce > Management Retail trade > Management
Online Access:	Click Here to View Status and Holdings.
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LEADER	00000n a2200000 a 4501
001	wils-516463
020	#	#	\|a 9780071749589 (hbk.)
020	#	#	\|a 0071749586 (hbk.)
040	#	#	\|a DLC \|d ITMB
090	0	0	\|a HF5467.Z37 \|b M53 2012
100	1	#	\|a Michelli, Joseph A. \|d 1960-
245	1	4	\|a The Zappos experience \|b 5 principles to inspire, engage, and wow \|c Joseph Michelli
260	#	#	\|a New York \|b McGraw-Hill \|c ©2012
300	#	#	\|a xiii, 302 p. \|b ill. \|c 22 cm
504	#	#	\|a Includes bibliographical references and index
610	2	0	\|a Zappos.com (Firm) \|x Management
650	#	0	\|a Customer services
650	#	0	\|a Mail-order business \|x Management
650	#	0	\|a Electronic commerce \|x Management
650	#	0	\|a Retail trade \|x Management
856	4	0	\|z Click Here to View Status and Holdings. \|u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=516463
998	#	#	\|a 00260##a003.5.1\|\|00260##b003.5.1\|\|00260##c003.5.1\|\|00300##a003.5.1\|\|00300##b003.5.1\|\|00300##c003.5.1\|\|