Critical conversations for dummies
The easy way to communicate best when it matters most Most people are aware of the importance of handling critical conversations well. However, when it comes down to actually being in a difficult situation that calls for key communication skills, many do not know how to practically apply their own t...
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| Format: | Book |
| Language: | English |
| Published: |
Hoboken, N.J.
John Wiley & Sons
2013
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| Online Access: | Click Here to View Status and Holdings. |
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The Language of Conversation 
Conversational informatics an engineering approach