Service management operations, strategy, information technology

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Bibliographic Details
Main Authors:	Fitzsimmons, James A. (Author), Fitzsimmons, Mona J. (Author), Bordoloi, Sanjeev (Author)
Format:	Book
Published:	New York McGraw-Hill/Irwin 2014
Edition:	Eighth edition
Series:	The Mcgraw-Hill/Irwin Series in Operations and Decision Sciences
Subjects:	Service industries > Management
Online Access:	Click Here to View Status and Holdings.
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