Service management operations, strategy, information technology
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| Main Authors: | , , |
|---|---|
| Format: | Book |
| Published: |
New York
McGraw-Hill/Irwin
2014
|
| Edition: | Eighth edition |
| Series: | The Mcgraw-Hill/Irwin Series in Operations and Decision Sciences
|
| Subjects: | |
| Online Access: | Click Here to View Status and Holdings. |
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| 005 | 2015023181019 | ||
| 008 | 170823t2014 NYU a 0 0 ENG D | ||
| 020 | # | # | |a 9780078024078 |q hardback |
| 020 | # | # | |a 0078024072 |q harback |
| 020 | # | # | |a 0077841204 |q hardback |
| 020 | # | # | |a 9780077841201 |q hardback |
| 040 | # | # | |d ITMB |e rda |
| 041 | 0 | # | |a english |
| 090 | 0 | 0 | |a HD9980.5 |b .F58 2014 |
| 100 | 1 | # | |a Fitzsimmons, James A. |e author |
| 245 | 0 | 0 | |a Service management |b operations, strategy, information technology |c James A. Fitzsimmons, Mona J. Fitzsimmons, Sanjeev Bordoloi |
| 250 | # | # | |a Eighth edition |
| 260 | # | # | |a New York |b McGraw-Hill/Irwin |c 2014 |
| 300 | # | # | |a xviii, 524 pages |b illustrations |c 28 cm |
| 336 | # | # | |a text |2 rdacontent |
| 337 | # | # | |a unmediated |2 rdamedia |
| 338 | # | # | |a volume |2 rdacarrier |
| 490 | 1 | # | |a The Mcgraw-Hill/Irwin Series in Operations and Decision Sciences |
| 500 | # | # | |a With Service Model Software Access Card |
| 504 | # | # | |a Includes bibliographical references and indexes |
| 526 | 0 | # | |a HTH500 |b HM220 |5 HM |
| 526 | 0 | # | |a Hospitality service management |b Bachelor of Science (Hons) Hotel Management |5 Faculty of Hotel and Tourism Management |
| 650 | # | 1 | |a Service industries |x Management |
| 700 | 1 | # | |a Fitzsimmons, Mona J. |e author |
| 700 | 1 | # | |a Bordoloi, Sanjeev |e author |
| 856 | 4 | 0 | |z Click Here to View Status and Holdings. |u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=489696 |
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Service Management Operations, Strategy, Information Technology