Service management operations, strategy, information technology

Service management operations, strategy, information technology

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Bibliographic Details
Main Authors: Fitzsimmons, James A. (Author), Fitzsimmons, Mona J. (Author), Bordoloi, Sanjeev (Author)
Format: Book
Published: New York McGraw-Hill/Irwin 2014
Edition:Eighth edition
Series:The Mcgraw-Hill/Irwin Series in Operations and Decision Sciences
Subjects:
Service industries > Management
Online Access:Click Here to View Status and Holdings.
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Description
Item Description:With Service Model Software Access Card
Physical Description:xviii, 524 pages illustrations 28 cm
Bibliography:Includes bibliographical references and indexes
ISBN:9780078024078
0078024072
0077841204
9780077841201

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