Managing service delivery processes linking strategy to operations

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Bibliographic Details
Main Author: Harvey, Jean 1950-
Format: Book
Published: Milwaukee, WI ASQ Quality Press 2006
Subjects:
Online Access:Click Here to View Status and Holdings.
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040 # # |a DLC  |d ITMB 
090 0 0 |a HD30.28  |b .H3814 2006 
100 1 # |a Harvey, Jean  |d 1950- 
245 1 0 |a Managing service delivery processes  |b linking strategy to operations  |c Jean Harvey 
260 # # |a Milwaukee, WI  |b ASQ Quality Press  |c 2006 
300 # # |a xvi, 352 p.  |b ill.  |c 26 cm 
504 # # |a Includes bibliographical references (p. 341-343) and index 
650 # 0 |a Organizational learning 
650 # 0 |a Management 
650 # 0 |a Business planning 
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