Managing service delivery processes linking strategy to operations

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Bibliographic Details
Main Author:	Harvey, Jean 1950-
Format:	Unknown
Published:	Milwaukee, WI ASQ Quality Press 2006
Subjects:	Organizational learning Management Business planning
Online Access:	Click Here to View Status and Holdings.
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040	#	#	\|a DLC \|d ITMB
090	0	0	\|a HD30.28 \|b .H3814 2006
100	1	#	\|a Harvey, Jean \|d 1950-
245	1	0	\|a Managing service delivery processes \|b linking strategy to operations \|c Jean Harvey
260	#	#	\|a Milwaukee, WI \|b ASQ Quality Press \|c 2006
300	#	#	\|a xvi, 352 p. \|b ill. \|c 26 cm
504	#	#	\|a Includes bibliographical references (p. 341-343) and index
650	#	0	\|a Organizational learning
650	#	0	\|a Management
650	#	0	\|a Business planning
856	4	0	\|z Click Here to View Status and Holdings. \|u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=489270
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