Managing service delivery processes linking strategy to operations
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| Format: | Unknown |
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Milwaukee, WI
ASQ Quality Press
2006
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| Online Access: | Click Here to View Status and Holdings. |
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Add Tag | Physical Description: | xvi, 352 p. ill. 26 cm |
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| Bibliography: | Includes bibliographical references (p. 341-343) and index |
| ISBN: | 0873896750 (pbk.) 9780873896757 (pbk.) |
Complex service delivery processes strategy to operations 
Knowledge Management Initiative and Strategies in Small and Medium Enterprises